Apple Certified Macintosh Technicians    Santa Rosa Mac Repair Santa Rosa CA

Four Techs Onsite  - Cumulative 40 Years Apple Computer Repair Experience

The Apple Store Genius Bar and the Best Buy Geek Squad in Santa Rosa often refer mac users to our Mac Certified Technicians for mac repair because we offer many mac repair and Apple support services that the Apple Store genius bar does not, and the Apple store geniuses know we can often repair macs for much less than Apple charges, with the same result: a professionally repaired and serviced iMac, Macbook Pro, Air, iPad or iPhone. 

When data recovery is needed, Apple Store geniuses refer Santa Rosa customers to our Certified Mac Techs, because Apple Store mac tech geniuses don’t perform data recovery, or many of the other services we provide at MacAdvantage.  

If a MacBook has a wine or beer spill or any liquid damage, Apple Store technicians refer mac users to our Apple certified macintosh techs because we can repair at a fraction of what Apple would charge for the same mac repair. Liquid damage voids the Apple Care Warranty, and moisture sensors inside make even small spills evident.

Apple doesn’t support Macs over 5 years old. Considered “Vintage” equipment, these iMacs, MacBooks, G5 Towers, MacPro Towers are not repaired by Apple either, so again they refer to us for repair by Apple Certified Mac Technicians in our shop.

Often Apple Store geniuses recommend our Apple Certified Mac Technicians, simply because they know we can repair for a much lower price than the Apple Store, and with a faster turnaround.

The techs at the Genius Bar in the Apple Store in Santa Rosa aren’t trained in 3rd party software such as Microsoft Office for the Mac (including Word, Excel and Powerpoint) or in Adobe Creative Suite (including Photoshop, Illustrator, Acrobat Reader) or in ProTools, Final Cut Pro X, Logic or many other applications you rely on. With photographers and graphic artists on staff, we’re well-versed in the installation of 3rd party software, and common issues Apple users have with these applications.

To become an Apple Certified Mac Technician, mac techs go through Apple’s mac certification program.  “Apple Certified Macintosh Technician (ACMT) certification verifies the ability to perform basic troubleshooting and repair of both desktop and portable Macintosh systems” such as the iMac, MacBook Pro, MacBook Air, MacPro Tower, and Mac Mini. “ACMT certification exams emphasize identifying and resolving common Mac OS X 10 problems, and using Apple Service and Support products and practices to effectively repair Apple hardware.” The certification and exam also require

a comprehensive understanding of ESD - electrostatic discharge, and clear protocols in preventing ESD damage to Apple products and other sensitive electronic hardware, parts and components.

Being an Apple Certified Macintosh Technician does not automatically authorize a technician to work on Apple products. Most Apple Certified Mac Technicians will seek employment at an Apple Authorized Service Provider (AASP) or Apple Store to work in an Apple authorized repair facility.

At MacAdvantage, becoming an Apple Certified Mac Technician is just the first step in acquiring the knowledge and skill to do the high quality, detailed and extensive work we’re known for among mac users throughout Santa Rosa, Sonoma County and beyond.

At MacAdvantage, you receive the benefit of 40+ cumulative years of mac tech experience. With four technicians on staff, you aren’t relying on the capabilities of a lone tech with limited training and hands on experience working as a mac technician.

To become an expert at mac repair, our certified mac techs continue their professional development through intensive ongoing training via advanced mac repair classes and mentoring with our expert mac technicians.

Our technicians have an average of 15 years of mac repair experience as Apple Certified Mac Technicians in Santa Rosa, CA.

Shawn, former Apple Service Manager, of MacNetworks in Santa Rosa, is now a valued member of our Apple Certified Mac Technician team. He comes to MacAdvantage with over 15 years experience as a certified mac technician and is highly respected by Mac users in Santa Rosa and throughout Sonoma County, CA.

Marissa has trained intensively for several years, both through Apple’s Certified Macintosh Technician program, and through advanced training via one on one mentoring with our expert Apple Certified Mac Technicians.

Sutter hails from Technology High, in the Cotati Rohnert Park Unified School District, and the Computer Science Program at Santa Rosa Junior College. Guests young and old love working one on one with Sutter here in our serene environment, and remotely, from their own homes  and businesses. Sutter is extremely knowledgeable, welcoming and respectful, and able to communicate complex technical things in a beautifully clear and easy to grasp manner. From the latest Mac OS or iPhone, iPad Air or MacBook Pro, to Microsoft Office, Adobe Photoshop, Turbo Tax, or QuickBooks, Sutter is a wealth of knowledge.

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